"Additional Emails" Email Recipients on Email Alerts

Important Note:

You can still include additional email addresses in the "Additional Emails" section of each individual Email Alert without exceeding the 5-recipient limit. This limitation only applies when the number of Email Alert Workflow Actions exceeds 5.

Steps to Implement the Workaround

1. Create a New Field on the Object Driving Your Workflow

   • Navigate to the object that powers your workflow and create a new field.
   • Set the Field Type to Checkbox or Date.
   • Ensure this field is not displayed on the page layout to avoid unnecessary visibility.

2. Add a Field Update Action to Your Existing Workflow

   • Go to the Workflow Detail page for the workflow requiring more than 5 Email Alerts.
   • Add a new Workflow Action of type Field Update.
   • Configure the Field Update to set the value of the new field you just created.

3. Create a New Workflow Rule

   • Clone your original Workflow Rule, duplicating the same filters and values.
   • Add one additional filter to this new Workflow Rule, specifying that the new field you created is now True (for a checkbox) or contains a specific Date value (for a date field).

4. Configure the Email Alert for the New Workflow Rule

   • Set the Workflow Action to Email Alert.
   • Add the 6th intended recipient (or up to 5 more recipients) to this new Email Alert.

5. Repeat as Needed

   • If your workflow requires additional recipients beyond 10, repeat the steps above, creating new fields and additional Workflow Rules to handle more Email Alerts.